FAQ

We specialize in premium skincare and beauty products, including:

• Body Care & Eye Care products
• Exclusive Codibook Delight collection
• Serums, Moisturizers, and Exfoliants
• Skincare Sets and Masks
• Deluxe Foil Samples for trying new products
• Suncare and Hair Care essentials

Our collections are carefully curated to bring you luxury skincare solutions.

We combine luxury skincare with accessibility, offering global delivery of premium products. Our exclusive Codibook Delight collection and carefully formulated serums and moisturizers are designed for beauty enthusiasts who appreciate quality and effectiveness.

We offer a diverse range of products suitable for various skin types and concerns. Our collections include options for different skincare needs, from hydrating moisturizers to specialized treatments. For specific recommendations, please contact our customer care team.

Simply browse our collections, add your desired items to cart, and proceed to checkout. You’ll need to provide shipping information and select your preferred payment method.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Orders can only be modified or cancelled within the first 24 hours after placement, as we begin processing orders quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to make changes.

While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy a faster checkout experience.

Order Processing: 1-2 business days
Standard Shipping: 10-15 days after dispatch via DHL/FedEx ($12.95)
Free Shipping: 15-25 days after dispatch via EMS (orders over $50)

We proudly offer global delivery to most countries worldwide. However, due to carrier restrictions, we are unable to ship to certain Asian countries and remote locations.

Once your order is dispatched from our Montgomery, Alabama facility, you’ll receive a tracking number via email. You can use this to monitor your package’s journey right to your doorstep.

Enjoy complimentary shipping on all orders over $50! This option uses EMS service and delivers within 15-25 days after dispatch. It’s our way of saying thank you for choosing Innisfree Store for your beauty needs.

Currently, we offer Standard Shipping (10-15 days) as our fastest option. We’ve partnered with premium carriers DHL and FedEx to ensure your luxury skincare arrives safely and efficiently.

We stand behind every product we deliver. If you’re not completely satisfied with your purchase, we offer a 15-day return policy from the date you receive your order. Your happiness is our priority from browsing to unboxing.

Please contact our customer care team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the process.

For health and safety reasons, opened skincare products and deluxe foil samples cannot be returned unless defective. Unopened products in original packaging are eligible for return within our 15-day window.

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.

While we don’t charge additional fees, international customers may be responsible for customs duties, taxes, or import fees imposed by their country. These are not included in your order total and are the responsibility of the recipient.

Due to carrier restrictions and regional distribution agreements, we’re unable to ship to certain Asian countries. We’re continuously working to expand our global reach.

Currently, our website and product information are primarily in English. However, our customer care team can assist with basic inquiries in multiple languages.