Our Commitment to Your Satisfaction

At Innisfree Store, we are dedicated to providing you with premium luxury skincare products that exceed your expectations. We understand that sometimes a product may not be the perfect fit for your skincare journey, which is why we’ve created a straightforward returns and exchanges process to ensure your complete satisfaction.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of your receipt date. To be eligible for a return or exchange, your item must meet the following conditions:

  • Items must be in their original, unopened packaging with seals intact
  • Products must be in the same condition as when you received them
  • All original tags and labels must be attached
  • A proof of purchase or order number is required

Non-Returnable Items

For health and safety reasons, the following product categories cannot be returned or exchanged:

  • Deluxe Foil Samples (single-use products)
  • Exfoliants (opened containers due to contamination concerns)
  • Masks (opened packages)
  • Any products that have been opened, used, or tested

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact Our Customer Care Team: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization: Our team will review your request and provide you with a Return Authorization Number and shipping instructions within 2 business days.
  3. Package Your Items: Securely pack the items you’re returning in their original packaging, including all documentation.
  4. Ship Your Return: Send your package to the address provided in your return authorization email. We recommend using a trackable shipping service.
  5. Confirmation: Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund or exchange.

Return & Exchange Request Template

To expedite your request, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Innisfree Store Customer Care Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Order Date: [Date of Purchase]

Product(s) to Return/Exchange: [Product Name(s) and Quantity]

Reason for Return/Exchange: [Please provide details]

Preferred Resolution: [Refund / Exchange for (specific product)]

I confirm that the product(s) are in their original, unopened condition with seals intact.

Thank you for your assistance.

Sincerely,
[Your Full Name]

Refund Processing

Once your return is approved, we will initiate your refund:

  • Processing Time: Refunds are processed within 5-7 business days after we receive your returned items
  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error
  • International Customers: For customers outside the United States, refunds will be processed in USD. Please note that exchange rates and bank fees may affect the final amount credited to your account

Exchange Process

If you’re requesting an exchange:

  • We will ship your replacement product once we receive and process your return
  • Exchanges are subject to product availability
  • If the product you’re requesting is out of stock, we will contact you to discuss alternatives or issue a refund
  • Standard shipping rates apply for exchanged items unless the exchange is due to our error

Need Assistance?

Our customer care team is here to help with any questions about returns or exchanges:

Email: [email protected]

Address: 7030 Cotton Blossom Lane, Montgomery, US 36117

We typically respond to all inquiries within 24-48 hours during business days.

Thank you for choosing Innisfree Store for your luxury skincare needs. We appreciate the opportunity to serve you and are committed to ensuring your complete satisfaction with our premium products.