Our Commitment to Your Satisfaction

At Innisfree Store, we are dedicated to providing premium luxury skincare products that enhance your beauty journey. We understand the importance of finding the perfect products for your skincare needs, which is why we’ve created a transparent and customer-focused shipping and returns process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after dispatch DHL or FedEx
Free Shipping Free on orders over $50 15-25 business days after dispatch EMS
Please Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship globally, with the exception of some Asian countries and remote areas.

Returns & Exchanges Policy

Eligibility Period

We accept returns and exchanges within 15 days of your order receipt date.

Return & Exchange Conditions

To be eligible for a return or exchange, your item must meet the following conditions:

  • Items must be in their original, unopened packaging with seals intact
  • Products must be in the same condition as when you received them
  • All original tags and labels must be attached
  • A proof of purchase or order number is required

Non-Returnable Items

For health and safety reasons, the following product categories cannot be returned or exchanged:

  • Deluxe Foil Samples (single-use products)
  • Exfoliants (opened containers due to contamination concerns)
  • Masks (opened packages)
  • Any products that have been opened, used, or tested

How to Initiate a Return or Exchange

Step-by-Step Process

  1. Contact Our Customer Care Team:
    Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization:
    Our team will review your request and provide you with a Return Authorization Number and shipping instructions within 2 business days.
  3. Package Your Items:
    Securely pack the items you’re returning in their original packaging, including all documentation.
  4. Ship Your Return:
    Send your package to the address provided in your return authorization email. We recommend using a trackable shipping service.
  5. Confirmation:
    Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund or exchange.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Innisfree Store Customer Care Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Order Date: [Date of Purchase]

Product(s) to Return/Exchange: [Product Name(s) and Quantity]

Reason for Return/Exchange: [Please provide details]

Preferred Resolution: [Refund / Exchange for (specific product)]

I confirm that the product(s) are in their original, unopened condition with seals intact.

Thank you for your assistance.

Sincerely,
[Your Full Name]

Refund Processing

Refund Timeline & Method

  • Processing Time: Refunds are processed within 5-7 business days after we receive your returned items
  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error
International Customers: For customers outside the United States, refunds will be processed in USD. Please note that exchange rates and bank fees may affect the final amount credited to your account.

Exchange Process

  • We will ship your replacement product once we receive and process your return
  • Exchanges are subject to product availability
  • If the product you’re requesting is out of stock, we will contact you to discuss alternatives or issue a refund
  • Standard shipping rates apply for exchanged items unless the exchange is due to our error

Need Assistance?

Our customer care team is here to help with any questions about shipping, returns, or exchanges:

Email: [email protected]

Address: 7030 Cotton Blossom Lane, Montgomery, US 36117

We typically respond to all inquiries within 24-48 hours during business days.

Thank you for choosing Innisfree Store for your luxury skincare needs. We appreciate the opportunity to serve you and are committed to ensuring your complete satisfaction with our premium products.